Customer Service

Our Customer Service Course provides information on the essential elements of excellent customer service; it will increase your understanding of the importance of listening, body language, communication, how you can deal with complaints and understanding refunds and exchange laws. This course is designed to improve your service skills and ensure consistent achievement in meeting your customer expectations.

Individual Course
£15.00 + VAT

The Training

On completing the course, learners will:

  • Understand the value of creating high level customer service skills which will improve and enrich business success
  • Know the importance of customer service and the costs of poor customer service
  • Know how to assess different customers and meet their individual requirements, with improved communication skills
  • Be able to outline the importance, to a business, of customer service standards, policies and procedures
  • Know how to monitor customer service to ensure it consistently remains at the highest possible level
  • Know how to deal with complaints, including responding positively, and acknowledging and taking ownership of the problem


Final Test

Once you have completed the online training, you will be able to take the final test.

  • There are 20 questions.
  • The pass rate is 80%.
  • You can take the test as many times as you need.


It takes approximately one hour to complete the entire course.

This course is certificated on its completion. The length of time you take is entirely dependent on how quickly you can study and absorb the information. Remember, it’s important to learn the content and not to rush through the course. Please do take notes during these courses.


This course is certified by the CPD Certification Service as conforming to the universally accepted Continuous Professional Development Guidelines. On successful completion, you can download and print your certificate from the learner management system. 

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